What is the definition of digital adoption?
Assume you've been given the duty of adopting a complex new CRM platform to help your company's digital transformation initiatives. Sales staff around the organization now have better, faster, and easier access to client data, and sales are increasing. There's simply one issue: your team isn't appropriately utilizing the technology. Without the correct implementation and digital adoption platforms, adopting digital tools is incomplete. You may lose income or barely make a return on investment if you can't persuade your sales staff to correctly use these technologies and struggle with digital adoption (ROI). Sounds familiar, right? So, what exactly is digital adoption? The process of training employees on "how" to use or adopt a tool as well as educating them on "why" the tool was chosen is known as digital adoption. It's significantly more motivating for employees to know they're using a system because it helps them be X percent more...